Privacy Policy

Ohio Commercial Energy (powered by Jaken Energy) (“we,” “us”) respects your privacy. This policy describes how we handle information collected through ohiocommercialenergy.com and related lead forms.

Information we collect

• Contact details you submit (name, business name, email, phone, facility address).
• Utility account information you choose to share, including uploaded bills or usage summaries needed to request supplier pricing.
• Technical data such as browser type, approximate location derived from IP, and pages visited (via standard hosting/analytics tools if enabled).

How we use information

• To respond to rate, audit, or consultation requests
• To prepare load packages and obtain competitive supplier offers on your behalf
• To communicate about contract status, renewals, or market conditions you asked about
• To improve site content and fix technical issues

Form providers

Bill upload and some lead forms may be processed by third-party form providers (for example, JotForm). Their systems process the data you enter under their security and privacy terms. Do not upload information you are not authorized to share on behalf of your organization.

Sharing

We may share necessary account and usage details with:

• Retail electric suppliers participating in a competitive bid for your load
• Your utility as required to complete enrollment or drop/add requests you authorize
• Service providers who host email, forms, or IT infrastructure under confidentiality obligations

We do not sell personal information as a standalone data product.

Retention

We retain business contact and contract records as needed to service accounts, meet legal obligations, and resolve disputes. You may request deletion of marketing contacts subject to legitimate business record needs.

Security

We use reasonable administrative and technical safeguards. No method of transmission over the internet is fully secure; please avoid emailing unencrypted full account numbers when a secure form is available.

Your choices

• Request access or correction of contact information we hold
• Opt out of non-essential marketing emails
• Limit bill uploads to what is required for pricing

Contact

Privacy questions: call 833-264-7776 or use the contact options on our About page.

Changes

We may update this policy periodically. The “Last updated” date at the top will change when we do.